Information Technology Services will host another Town Hall on Thursday, February 16 at 1:30 p.m. For assistance, submit a ServiceNow ticket. The Communication Services team will support users during cutover. Once the migration has been completed, tested, and verified by Communication Services, you will receive a confirmation email. This is normal as the numbers are being ported from one carrier to another. On the porting day, you may experience intermittent call issues. Migration Date: This is the go-live date. Make internal test calls by dialing a 4-digit extension of someone in your department. During this period before your migration date, your outbound caller ID will show as 80#. Users will continue to receive calls on their landlines until their migration date, but they can start testing the Zoom Phone features such as call forwarding and voicemail. Any changes submitted after the spreadsheet freeze date will be placed in the service queue and implemented after the porting date.Īctivation Date: Migrators will receive an email from “Your Zoom Phone Has Been Activated.” The phone icon will now be visible within the Zoom Application. If changes are needed beyond this date, phone liaisons must submit a ServiceNow ticket. on this date, no further changes will be accepted on the departmental tracking sheets. Communications and email reminders will increase in frequency on this date.ĭeadline to provide information: After 5 p.m. Initiate weekly informational meetings: The project team will begin hosting weekly 30-minute checkpoints with the phone liaisons identified for the migrating departments and their IT support teams. Zoom Phone activation date: Friday, May 19.Deadline to provide information: Friday, May 5.Initiate weekly informational meetings: Tuesday, April 11.Group 5 (TBD) Migration: Friday, May 26.Zoom Phone activation date: Friday, April 21.Deadline to provide information: Friday, April 7.Initiate weekly informational meetings: Tuesday, March 14.Zoom Phone activation date: Friday, March 24.Deadline to provide information: Thursday, March 9.
The revised migration schedule is as follows: These changes were made to mitigate an internal staffing issue and to allow additional time for departmental phone liaisons and IT support teams to provide information.
Please be advised that the Campus Telephony Refresh project team has extended the upcoming Zoom Phone migration dates and added an additional migration group.
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